Commercial Biomass Servicing & Maintenance

Commercial biomass servicing and maintenance service for all makes and models of boilers. Taking care of the specialist pieces of equipment which need to be serviced by specialist engineers to ensure prolonged economic life and efficiency. We are able to service and maintain not only, Biomass supplied wood pellet, chip or log boilers, but any biomass boiler installation.

All Artizan service and commissioning engineers offer the highest level of experience and are fully trained on: wood pellet, wood chip and log boiler installations.

Summer service
A visit during the summer period when the boiler will need to be switched off 24 hours prior to the visit. Work includes:

  • Internals within the heat exchanger are thoroughly inspected and cleaned. All airway ports, primary and secondary are cleared of carbon build up.
  • Boiler and bunker feed screws are examined and cleaned where necessary.
  • Geared motor units, seals and bearings checked and greased where necessary.
  • Inspection of anti-burn back protection/safety equipment.
  • Inspection of automatic ignition system.
  • Electrical inspection of boiler connections and control panel.

Upon completion a service report will be issued and notification of any remedial work required.

Winter service 
A visit during the winter period, carried out whilst the boiler is operating. Work includes:

  • General inspection of the boiler
  • General inspection of associated feeding equipment
  • A flue gas analysis to report on the efficiency of the boiler during working conditions.

Upon completion a service report will be issued with data attached and notification of any remedial work required.

Call outs
Breakdowns can usually be attended by our experienced diagnostic engineers within 48 hours. Priority call outs are usually attended within 24 hours.

Commercial Biomass Servicing and maintenance Agreements

Artizan  offers the following levels of service agreements for biomass boilers dependant on output and manufacture.

Silver Package
Our Silver Package includes a summer service only. Prices from £150 

Gold Package
Includes both a summer and winter service. Prices from £300

Platinum Package
An annual maintenance contract which includes a summer and winter service plus priority call out for up to two breakdowns during the year covering labour only. Prices from £500

Platinum Plus Package
An annual maintenance contract which includes a summer and winter service plus priority call out for unlimited* breakdowns during the year covering labour only. Prices from £800

Call out and break down cost outside warranty

Call out charge is £65.00, then every 15 minutes on site £15.00 plus parts mileage and VAT

Mileage charge after 50 miles round trip. 30 pence per mile plus vat.

Click here for information about our domestic biomass servicing & maintenance service.